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STAR Engagement

Arlington Transit STAR Service Feedback Opportunity 

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Announcement: STAR Service Feedback Opportunity

We're excited to announce that the STAR Service Feedback Opportunity is now active! Your feedback is crucial in helping us enhance the STAR (Specialized Transportation for Arlington Residents) service to better meet the needs of our community.

Click here to access the STAR Service Feedback Opportunity

Your input will play a significant role in informing potential service recommendations as part of the STAR operations contract process. Arlington Transit is dedicated to making operational efficiencies to paratransit service and values your insights.

Thank you for being an essential part of shaping the future of STAR services in Arlington!

 

To learn more about this engagement please read below. 

 

 

 

About STAR 

STAR (Specialized Transportation for Arlington Residents) is a shared-ride service for people whose disabilities prevent them from riding other bus and rail services. STAR provides a comparable level of public transportation to that provided by Arlington Transit and Metrobus and Metrorail in Arlington and complies with the Americans with Disabilities Act of 1990. 

 

About the Americans with Disabilities Act 

“Under the Americans with Disabilities Act (ADA), paratransit functions as a “safety net” for persons whose disabilities prevent them from using the regular fixed route system (bus or rail). It is not intended to meet all of the transportation needs of all persons with disabilities, all of the time.” 

A comparable level of public transportation to that available on fixed route system includes: 

  • The same hours and days of operation 

  • Service to origins and destinations within three-fourths of a mile of a bus route. 

“There is no obligation to provide service to points beyond the service area, or during times of day or on days of the week when the comparable bus route or rail line is not operating. Of course, nothing in the ADA prohibits a transit system from operating service above and beyond the minimum ADA requirements.”  

Source: Federal Transit Administration 

Current STAR service is provided without regard to distance from a bus route and has a greater service area that Arlington Transit, operating above the minimum ADA requirements. 

About the Engagement  

Arlington Transit is seeking community feedback to help inform potential service recommendations as part of the STAR operations contract process. 

Project Goals 

  • Make operational efficiencies to paratransit service. 

  • Collect community feedback to help inform service recommendations. 

  • Make operational efficiencies to paratransit service. 

About the Process 

Feedback received through these engagements, along with operational data, will help Arlington Transit make service adjustment recommendations. These will be included as part of the STAR operations contract in spring 2024. 

Fall 2023 – STAR Rider Feedback Engagement  

Level of Community Engagement: Involve 

  • STAR Rider Engagement Opportunity 

  • STAR riders were able to share their feedback on existing service and what matters most to them. 

  • This feedback was used to identify four service focus areas (travel zones, payment options, same-day trips, and new technology features) in need of additional feedback. 

Internal STAR operational review: Arlington Transit staff reviewed and assessed program needs. 

Engagement materials 

Winter 2024 – STAR Service Focus Area Engagement  

Level of Community Engagement: Inform/Involve 

  • STAR Future Service Engagement Opportunity 

  • Participants will be able to: 

  • Learn what was heard during the STAR Rider Engagement Opportunity and see how it helped identify service focus areas for potential improvements. 

  • Review and share feedback on these focus areas. 

  • Community feedback from STAR users, community organizations and other key stakeholders, along with operational data, will be used to inform any potential changes to STAR service. 

  • Providing feedback does not guarantee a change will be made but will be considered and reviewed by county staff. 

Arlington Transit will be issuing a Request for Proposals (RFP) for STAR Operations in winter 2024. 

  • A new contract provides the opportunity to address rider concerns and operational challenges. 

  • The RFP will permit service recommendations informed by community input and operational data. 

Spring 2024 – Service Recommendations 

Level of Community Engagement: Communicate 

  • Any service recommendations, informed by community feedback and operational data, will be part of a new STAR operations contract process. 

  • Details about changes and any anticipated impacts will be shared in advance of any changes to service with STAR riders, relevant stakeholders and through broader County channels. 

 

Contact Information

Clinton Edwards 

Transit Services Manager 

cedwards1@arlingtonva.us 

703-228-7502  

 

 

 

STAR Quick Links