Skip to Main Content

Service AlertsRider Capacity Restrictions Lifted on ART Buses Starting August 1: Starting Sunday, August 1, rider capacity restrictions will be lifted on all ART buses. Seats inside the buses will no longer be blocked off, and buses will not be limited to a certain number of passengers. If you see an ART bus that has the “Bus Full” sign displayed on the front between now and August 1, please call ART Customer Service at 703-228-7433 and let them know the bus number and route that is full. Operations will look into addressing the issue for service the next day. View all ART Alerts

Service AlertsFederal mask mandate for all transit riders now in effect: By order of the Centers for Disease Control and Prevention (CDC), all transit riders in the United States are now required to wear face masks to curb the spread of COVID-19. For more information, please visit https://www.arlingtontransit.com/about/art-news/face-mask-mandate-for-transit-users-effective-late-february-1/ View all ART Alerts

Service AlertsART 41, 42, 43, 45, 51, 52, 55, 75, 77, 84 and 87 Operating Regular Service: ART 72 is operating a modified weekday schedule. ART 53, 61, 62 and 74 are not operating. Face masks are required on all ART buses. Learn more: ArlingtonTransit.com/Covid19 View all ART Alerts

Contact STAR

Telephone

Note: A new phone number for the STAR Customer Call Center started being used on Monday, June 1. The new phone number is 703-228-1900.

STAR Business and scheduling office (Call Center): 703-228-1900 (TDD: 711)

  • Press “1” for reservation, cancellations, and trip information.
  • Press “2” for administration dept.

TDD (Virginia Relay Center): 711

E-mail: STAR@arlingtonstar.com

Web: www.ArlingtonSTAR.com

Mailing Address

Arlington County Department of Environmental Services
STAR Project Manager
2100 Clarendon Blvd., Suite 900
Arlington, VA 22201

STAR Service Comments

If you would like to file a complaint with STAR due to unsatisfactory service, please fill out the service form or call the STAR Call Center at 703-228-1900 Monday thru Friday between 8:30 am and 5:30 pm. If the STAR Call Center is closed, please leave a message to be retrieved the next business day. STAR Service Comments Form.

To Purchase STAR Fare Coupons

Call 703-228-RIDE (703-228-7433, TDD: 711), purchase online at CommuterDirect.com, or visit The Commuter Store.

STAR Quick Links