Note: A new phone number for the STAR Customer Call Center started being used on Monday, June 1. The new phone number is 703-228-1900.
STAR Business and scheduling office (Call Center): 703-228-1900 (TDD: 711)
- Press “1” for reservation, cancellations, and trip information.
- Press “2” for administration dept.
TDD (Virginia Relay Center): 711
Arlington County Department of Environmental Services
STAR Project Manager
2100 Clarendon Blvd., Suite 900
Arlington, VA 22201
STAR Service Comments
If you would like to file a complaint with STAR due to unsatisfactory service, please fill out the service form or call the STAR Call Center at 703-228-1900 Monday thru Friday between 8:30 am and 5:30 pm. If the STAR Call Center is closed, please leave a message to be retrieved the next business day. STAR Service Comments Form.