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Service AlertsART bus stop ID and real-time numbers to change starting 4/18: Beginning the week of April 18th, ART bus stop ID and real-time numbers will change from five digits to seven digits. The change will occur over several weeks as crews replace the numbers on the bus stop signs and flags. Until the changeover is complete, riders can enter either the current five-digit or new seven-digit stop numbers into ART’s Real Time information page on the ART website. The new seven-digit regional ID numbers will match the numbers in WMATA’s Metrobus system. This new system will provide improved real-time information to both ART dispatchers and the public. The change also means that the arrival by phone system will be unavailable until the software for the new system is updated. For more details, including examples of the current and new stop ID numbers, please visit View all ART Alerts

New Phone Number for STAR Customer Call Center Effective June 1

May 21, 2020

A new phone number for the STAR Customer Call Center will start being used on Monday, June 1.

The new phone number will be 703-228-1900.

On June 1, STAR customers should start using the new phone number to contact the STAR Business and Scheduling Office. The old phone number will not work after May 31.

Arlington residents who are certified under the STAR program must call the STAR Call Center at 703-228-1900 to:

  • Reserve a ride
  • Change a requested trip time
  • Cancel a ride
  • Receive general information about STAR and other transportation services

For more information about STAR (Specialized Transportation for Arlington Residents), visit




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