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Service AlertsMilitary Rd Roundabout Project, Phase 2 - Bus Stop Relocation: Beginning Friday, October 31, due to construction activity, ART 56 bus stops located at Military Rd and 25th Rd N will temporarily relocate to the 4100 block of Nelly Custis Rd in both directions. Thank you for your patience. View all ART Alerts

Service AlertsColumbia Pike Multimodal Project, Segment D: Effective Monday, October 27, 2025, the temporary bus stop at eastbound Columbia Pike and S Highland St will close. ART and Metrobus will resume bus service at eastbound Columbia Pike and South Walter Reed Drive.  Thank you for your patience. View all ART Alerts

Contact STAR

Telephone

Note: A new phone number for the STAR Customer Call Center started being used on Monday, June 1. The new phone number is 703-228-1900.

STAR Business and scheduling office (Call Center): 703-228-1900 (TDD: 711)

  • Press “1” for reservation, cancellations, and trip information.
  • Press “2” for administration dept.

TDD (Virginia Relay Center): 711

E-mail: STAR@arlingtonstar.com

Web: www.ArlingtonSTAR.com

Mailing Address

Arlington County Department of Environmental Services
STAR Project Manager
2100 Clarendon Blvd., Suite 900
Arlington, VA 22201

STAR Service Comments

If you would like to file a complaint with STAR due to unsatisfactory service, please fill out the service form or call the STAR Call Center at 703-228-1900 Monday thru Friday between 8:30 am and 5:30 pm. If the STAR Call Center is closed, please leave a message to be retrieved the next business day. STAR Service Comments Form.

To Purchase STAR Fare Coupons

Call 703-228-RIDE (703-228-7433, TDD: 711), purchase online at CommuterDirect.com, or visit The Commuter Store.

STAR Quick Links