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Service AlertsColumbia Pike Multimodal Project, Segment C - Bus Stop Relocation: Due to traffic pattern changes from the Columbia Pike Multimodal Project, beginning today, August 4, 2025, Bus Stop Regional ID 6000263 will return to the southwest corner of Columbia Pike and S Scott. In front of the Wellington Apts. View all ART Alerts

Service AlertsMilitary Rd/Custis Project - ART 56 Impact: Beginning Monday, June 30, 2025, the northbound bus stop at Military Rd/25th Rd N (Stop Id# 6001028) will relocate approximately 120ft. south for approximately four months due to construction activity at the roundabout. Bus service may experience delays. View all ART Alerts

Contact STAR

Telephone

Note: A new phone number for the STAR Customer Call Center started being used on Monday, June 1. The new phone number is 703-228-1900.

STAR Business and scheduling office (Call Center): 703-228-1900 (TDD: 711)

  • Press “1” for reservation, cancellations, and trip information.
  • Press “2” for administration dept.

TDD (Virginia Relay Center): 711

E-mail: STAR@arlingtonstar.com

Web: www.ArlingtonSTAR.com

Mailing Address

Arlington County Department of Environmental Services
STAR Project Manager
2100 Clarendon Blvd., Suite 900
Arlington, VA 22201

STAR Service Comments

If you would like to file a complaint with STAR due to unsatisfactory service, please fill out the service form or call the STAR Call Center at 703-228-1900 Monday thru Friday between 8:30 am and 5:30 pm. If the STAR Call Center is closed, please leave a message to be retrieved the next business day. STAR Service Comments Form.

To Purchase STAR Fare Coupons

Call 703-228-RIDE (703-228-7433, TDD: 711), purchase online at CommuterDirect.com, or visit The Commuter Store.

STAR Quick Links