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Service AlertsMICRO - Arlington Transit's Microtransit Pilot Service: The NEW Arlington Microtransit pilot is coming April 13! Book easy, affordable, on-demand rides right from your phone. Your first 6 rides are FREE until May 13! Download the app Sunday, April 12th to schedule your first ride when service starts on Monday! View all ART Alerts

Service AlertsApril Service Changes - ART Routes 41, 45 and 87: Effective Sun, Apr. 12, 2026, ART 41 & 45 will run service changes on trips starting at Columbia Pike & S Greenbrier St to help improve on-time performance. ART 87 will have minor timing changes made to improve on-time performance in the afternoon. Thank you for riding ART! View all ART Alerts

Contact STAR

Telephone

Note: A new phone number for the STAR Customer Call Center started being used on Monday, June 1. The new phone number is 703-228-1900.

STAR Business and scheduling office (Call Center): 703-228-1900 (TDD: 711)

  • Press “1” for reservation, cancellations, and trip information.
  • Press “2” for administration dept.

TDD (Virginia Relay Center): 711

E-mail: STAR@arlingtonstar.com

Web: www.ArlingtonSTAR.com

Mailing Address

Arlington County Department of Environmental Services
STAR Project Manager
2100 Clarendon Blvd., Suite 900
Arlington, VA 22201

STAR Service Comments

If you would like to file a complaint with STAR due to unsatisfactory service, please fill out the service form or call the STAR Call Center at 703-228-1900 Monday thru Friday between 8:30 am and 5:30 pm. If the STAR Call Center is closed, please leave a message to be retrieved the next business day. STAR Service Comments Form.

To Purchase STAR Fare Coupons

Call 703-228-RIDE (703-228-7433, TDD: 711), purchase online at CommuterDirect.com, or visit The Commuter Store.

STAR Quick Links