Contact Us
ART Customer Service
If you have a general question or comment about ART, please contact ART Customer Service.
Phone: 703-228-RIDE (703-228-7433)
TDD relay service is available for deaf and hard of hearing callers in Virginia, Maryland, and Washington, D.C. by dialing 711.
Email: Use the ART Questions and Comments Form
You can also visit or call any of the four locations of The Commuter Store™ for information about ART and other commuting information.
Feedback
We welcome feedback from ART customers. Please choose the appropriate link below so that we can direct your comment.
To comment on a particular ART trip or incident, please use the ART Service Report Form.
To report a problem with an ART or Metrobus stop in Arlington, please use the Bus Stop Report Form.
To comment on this website: If you find an error or have a suggestion about the website, please help us and other users by letting us know.
If you lost or found an item on ART, please contact ART Customer Service.
To submit an application to work for ART: Applications must be made in person at 2900 Jefferson Davis Highway, Arlington, VA 22202. Call 703-518-8080 (TDD: 711) for more information.
Metrobus Service
Metrobus service in Arlington – If you have questions or comments about Metrobus service in Arlington, please use the ART Questions and Comments Form
Contact WMATA – Metrobus and Metrorail are operated by the Washington Metropolitan Area Transit Authority (WMATA). If you have questions, comments, or concerns about service outside of Arlington, or the Metro system in general, please contact WMATA.
Fred Simms
Bus Operations Specialist-Virginia
Office of Operations Planning and Administrative Support
Washington Metropolitan Area Transit Authority
Phone: (202) 962-2059
TDD: (202) 638-3780
Email: fsimms@wmata.com
Contact Arlington
Contact Arlington – If you have questions, comments, or concerns about ART and STAR service, please contact:
Steven Yaffe
Transit Services Manager (ART and STAR)
Arlington County Department of Environmental Services
Transportation Division, Transit Bureau
Email: syaffe@arlingtonva.us
2100 Clarendon Boulevard, Suite 900
Arlington, VA 22201
