Contact Us

ART Customer Service & Feedback Forms

ART Customer Service

Call (703) 228-RIDE (703-228-7433) or email ART Customer Service via the ART Questions and Comments Form. TDD relay service is available for deaf and hard of hearing callers in Virginia, Maryland, and Washington, D.C. by dialing 711.  Report an issue on a particular ART trip (or commend an ART driver!) using the ART Service Report Form.

Bus Stop Issue Report Form

Report a broken sign, bus stop placement, or problem with an Arlington Metrobus stop or ART bus stop using the Bus Stop Issue Report Form.

Work for ART

A successful ART bus operator enjoys transporting people. We'd like to have a conversation with you before you go to the trouble of completing an application. Please call 703-567-1542, Mondays - Fridays, 8:00 AM - 5:00 PM to make an appointment with the National Express Safety and Training Manager for ART.

Metrobus Service

If you have questions or comments about Metrobus service in Arlington, please use the ART Questions and Comments Form.

If you have questions, comments, or concerns about service outside of Arlington, or the Metro system in general, please contact WMATA (Washington Metropolitan Area Transit Authority).

Fred Simms
Bus Operations Specialist-Virginia
Office of Operations Planning and Administrative Support
Washington Metropolitan Area Transit Authority
Phone: (202) 962-2059
TDD: (202) 638-3780

Contact Arlington

If you have questions, comments, or concerns about ART and STAR service, please contact:

Steven Yaffe
Transit Services Manager (ART and STAR)
Arlington County Department of Environmental Services
Transportation Division, Transit Bureau
2100 Clarendon Boulevard, Suite 900
Arlington, VA 22201

You can also visit or call any of the four locations of The Commuter Store™ for information about ART and other commuting information.