Urgent Service Updates
  • Water permitted on buses due to expected high temperatures
    Due to expected extreme high temperatures the next few days, riders are permitted to drink water while riding ART buses. Please use bottles or containers that can be tightly sealed (no open cups), and dispose of any waste in trash or recycling receptacles. Thank you for riding ART, and stay safe!

View additional alerts from ART and Metro.

STAR Severe Weather Policy

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During a major weather event, STAR will follow the Federal Government's operating status.

If Federal Government offices are closed for the day:

  • All rides will be canceled with the exception of dialysis clients, and
  • The STAR Call Center will be closed.

If Federal Government offices open two hours late:

  • All rides before 10:00 a.m. will be canceled with the exception of dialysis clients, and
  • The STAR Call Center will open two hours late, at 9:00 a.m.

If Federal Government offices close early:

  • STAR will try to return all clients that had scheduled trips home in the system. STAR will try to transport dialysis clients on schedule. Other rides originating from home will be canceled.
  • The STAR Call Center will close two hours after the federal government offices close.

On weekends and holidays, if service must be reduced, a STAR Alert be sent and the Call Center phone line message will be updated.

STAR Alerts

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