Urgent Service Updates
  • Water permitted on buses due to expected high temperatures
    Due to expected extreme high temperatures the next few days, riders are permitted to drink water while riding ART buses. Please use bottles or containers that can be tightly sealed (no open cups), and dispose of any waste in trash or recycling receptacles. Thank you for riding ART, and stay safe!

View additional alerts from ART and Metro.

Contact STAR

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Telephone:

STAR Business and scheduling office (Call Center): 703-892-TRIP (703-892-8747, TDD: 711)

  • Press “1” for reservation, cancellations, and trip information.
  • Press “2” for administration dept.

TDD (Virginia Relay Center): 711

E-mail: STAR@arlingtonstar.com

Web: www.ArlingtonSTAR.com

Mailing Address:

Arlington County Department of Environmental Services
STAR Project Manager
2100 Clarendon Blvd., Suite 900
Arlington, VA 22201

STAR Service Comments

If you would like to file a complaint with STAR due to unsatisfactory service, please fill out the service form or call the STAR Call Center at 703-892-8747 Monday thru Friday between 8:30 am and 5:30 pm. If the STAR Call Center is closed, please leave a message to be retrieved the next business day. STAR Service Comments Form.

To purchase STAR Fare coupons:

Call 703-228-RIDE (703-228-7433, TDD: 711), purchase online at CommuterDirect.com, or visit The Commuter Store.