Urgent Service Updates
  • ART service for 3/22: Start with *Limited* service, add more as conditions permit
    On Thursday, March 22, ART will start the day with *Limited* service and increase service as conditions permit. Please visit https://tinyurl.com/y8vzpctc for a list of routes operating during Limited service. Additional alerts will be sent as the service level changes.
  • STAR service for Thursday, March 22, 2018
    All STAR trips before 9:00 am Thursday are cancelled with the exception of Dialysis. Call Ctr opens at 9AM. Call to Cancel or Reschedule. The federal government is opening 2 hours late due to sidewalk & street conditions.

View additional alerts from ART and Metro.

ART Contractor Wins Highest Award for Safety

May 24, 2011

May 24, 2011 -- Congratulations to Forsythe Transportation, the contractor who operates ART, on winning the 2011 American Public Transportation Association (APTA) Gold Bus Safety Award in the bus contractor category. The award was presented at the 2011 APTA Bus and Paratransit Conference on May 22 in Memphis, Tennessee.

In July 2009, Forsythe instituted a Customer Service and Safety Program that resulted in a drastic drop in safety complaints for ART. Due to the program safety complaints dropped from 58% from 2009 to 2010 and the overall complaint rate dropped 55%.

“This award highlights the success of our public-private partnership with Forsythe Transportation in providing high-quality, safe, and friendly ART transit services for the residents of Arlington County,” said Dennis Leach, Arlington County transportation director. “I applaud the efforts of Forsythe Transportation’s team of bus operators, maintenance technicians, and local management who have raised the bar for safety and quality of service.”

The APTA Bus Safety and Security Awards program recognizes transportation systems for their commitment to improving safety through the implementation of programs or projects that have achieved documented success in addressing specific safety or security program areas. Award recipients demonstrate an exemplary achievement in development and implementation of educational, training, and supportive programs that create and sustain a culture of safety within the workplace and result in extraordinary service.

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