"Back to Good" Statistics

This content is offered as an accessible alternative to the "Back to Good" Statistics PDF.



  • Customer offloads down nearly 40% in first seven months of 2017, compared to the same period in 2016.
  • Rail customer on-time performance improved to 89% for August 2017.
  • MyTripTime: WMATA is the first transit property in the country to offer personalized travel time datafor customers. Check it out by logging into your SmarTrip account at smartrip.wmata.com.


  • Railcar reliability up more than 50% in first seven months of 2017, compared to the same period in 2016.
  • Cooler railcars: Nearly 60% fewer HVAC issues reported in July 2017, compared with July 2016.
  • 50 new 7000-series trains (400 railcars) in service.
  • 100 new Metrobuses each year replace the oldest, least reliable buses in the fleet.


  • Largest annual capital investment–$1.16 billion –recorded in Fiscal Year 2017.
  • Slashed more than $100 million in spending and ended Fiscal Year 2017 with a balanced budget.
  • Employee absenteeism down 10% following policy changes.


  • Major crime on Metro down 20% in the first seven months of 2017, including pickpocket thefts down 50%, bicycle thefts down 26%, and snatch thefts down 14%.
  • Fire & smoke incidents down 20% this year, including an 11% drop in arcing incidents, due to aggressive rail infrastructure rebuilding and preventive maintenance programs.


  • Escalators achieving 95% performance for first seven months of the year, with 80 new and 153 fully rehabilitated escalators since 2011.

For more information visit wmata.com/back2good