Urgent Service Updates
  • ART & STAR: Winter weather forecast for 3/21, delays possible
    Winter weather is forecast for Wednesday, March 21. ART hopes to offer *LIMITED* service on Wednesday. Service may be increased or decreased during the day depending on conditions. STAR will follow its severe weather policy. Additional alerts will be issued if service should change during the day. For information on ART and STAR service levels during severe weather, please visit https://tinyurl.com/y8vzpctc (ART) or https://tinyurl.com/y78wh8vx (STAR). Please use caution when walking outside in slippery conditions.

View additional alerts from ART and Metro.

"Back to Good" Statistics

This content is offered as an accessible alternative to the "Back to Good" Statistics PDF.



  • Customer offloads down nearly 40% in first seven months of 2017, compared to the same period in 2016.
  • Rail customer on-time performance improved to 89% for August 2017.
  • MyTripTime: WMATA is the first transit property in the country to offer personalized travel time datafor customers. Check it out by logging into your SmarTrip account at smartrip.wmata.com.


  • Railcar reliability up more than 50% in first seven months of 2017, compared to the same period in 2016.
  • Cooler railcars: Nearly 60% fewer HVAC issues reported in July 2017, compared with July 2016.
  • 50 new 7000-series trains (400 railcars) in service.
  • 100 new Metrobuses each year replace the oldest, least reliable buses in the fleet.


  • Largest annual capital investment–$1.16 billion –recorded in Fiscal Year 2017.
  • Slashed more than $100 million in spending and ended Fiscal Year 2017 with a balanced budget.
  • Employee absenteeism down 10% following policy changes.


  • Major crime on Metro down 20% in the first seven months of 2017, including pickpocket thefts down 50%, bicycle thefts down 26%, and snatch thefts down 14%.
  • Fire & smoke incidents down 20% this year, including an 11% drop in arcing incidents, due to aggressive rail infrastructure rebuilding and preventive maintenance programs.


  • Escalators achieving 95% performance for first seven months of the year, with 80 new and 153 fully rehabilitated escalators since 2011.

For more information visit wmata.com/back2good