Urgent Service Updates
  • Water permitted on buses due to expected high temperatures
    Due to expected extreme high temperatures the next few days, riders are permitted to drink water while riding ART buses. Please use bottles or containers that can be tightly sealed (no open cups), and dispose of any waste in trash or recycling receptacles. Thank you for riding ART, and stay safe!

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"Back to Good" Statistics

This content is offered as an accessible alternative to the "Back to Good" Statistics PDF.

BACK2GOOD

SERVICE RELIABILITY

  • Customer offloads down nearly 40% in first seven months of 2017, compared to the same period in 2016.
  • Rail customer on-time performance improved to 89% for August 2017.
  • MyTripTime: WMATA is the first transit property in the country to offer personalized travel time datafor customers. Check it out by logging into your SmarTrip account at smartrip.wmata.com.

RAIL & BUS FLEET

  • Railcar reliability up more than 50% in first seven months of 2017, compared to the same period in 2016.
  • Cooler railcars: Nearly 60% fewer HVAC issues reported in July 2017, compared with July 2016.
  • 50 new 7000-series trains (400 railcars) in service.
  • 100 new Metrobuses each year replace the oldest, least reliable buses in the fleet.

FINANCIAL MANAGEMENT

  • Largest annual capital investment–$1.16 billion –recorded in Fiscal Year 2017.
  • Slashed more than $100 million in spending and ended Fiscal Year 2017 with a balanced budget.
  • Employee absenteeism down 10% following policy changes.

SAFETY & SECURITY

  • Major crime on Metro down 20% in the first seven months of 2017, including pickpocket thefts down 50%, bicycle thefts down 26%, and snatch thefts down 14%.
  • Fire & smoke incidents down 20% this year, including an 11% drop in arcing incidents, due to aggressive rail infrastructure rebuilding and preventive maintenance programs.

STATION IMPROVEMENTS

  • Escalators achieving 95% performance for first seven months of the year, with 80 new and 153 fully rehabilitated escalators since 2011.

For more information visit wmata.com/back2good