STAR Severe Weather Policy
STAR is concerned with the safety of our customers and our drivers. During a major snowstorm or weather-related event, STAR service will be dependent upon road conditions. During inclement weather conditions, STAR management and service providers will assess weather conditions and decide whether to:
- cancel all trips;
- delay the start of morning rides; or
- end service early.
Please call the STAR Call Center if you would rather cancel one or both of your rides. If we end service early, we will make every attempt to return home all clients STAR transported that day. If weather conditions allow, STAR will attempt to transport dialysis clients on schedule.
During inclement weather conditions, if we alter service, STAR will provide that information in the following ways:
- Place a recording on our phone system describing the changes, 703-892-TRIP (8747).
- Place notices on www.ArlingtonSTAR.com and www.arlingtonva.us.
- Place an announcement on the Arlington Virginia Network, which broadcasts on Comcast Cable TV Channels 25 and 74 and Verizon Channels 39 and 40.
Clients should monitor the status of STAR service during inclement weather using one of the above resources. You may also call the STAR office and discuss your trips with a STAR agent.
