2013 ART Ridership Survey Results

The Arlington Transit (ART) Ridership Study is a regular assessment of who ART's customers are, how they use ART bus service, their satisfaction with current service and changes that ART could make to improve that satisfaction. The 2013 study is a follow-up to the 2008 ART Rider Study. Key findings from the 2013 study include:

  • Satisfaction with current ART service is high among riders
  • Trip purpose is skewed towards commuting, but riders use ART for a variety of trip purposes
  • ART riders want more service frequency and span so that riding the bus is more convenient
  • ART serves customers that are diverse in terms of age, ethnicity, income and access to different modes of transportation

The following links provide more detailed information about the survey results and talk about how the survey was conducted:

ART Ridership Study Presentation to Arlington County Board on December 17, 2013 (PDF)

Riders Love Arlington Transit and Want More of it (Blog Post)

ART Bus in Arlington has Loyal and Diverse Ridership (Blog Post)